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Duties and Taxes
Duty Included
Shipping fees cover import duties and taxes for nearly all international shipments, so no extra charges upon receipt.
Exclusions
A small number of nations may charge separate customs levies, which buyers must cover. Confirm relevant rules with your local customs authority.
Customs Delays
Cross-border parcels require customs inspection that could slow delivery. We take no liability for hold-ups from clearance procedures.
Lost or Damaged Packages
Missing Shipments
Should your parcel go missing during delivery, email info@moonart.uk within 30 days after shipment confirmation. We’ll coordinate with the delivery provider to investigate and offer either a refund or replacement based on stock availability.
Damaged Items
For orders received broken or flawed, send us damage photos within 7 days of delivery. We’ll organise a replacement or refund dependent on current stock.
Contact Us
Email sales@moonix.uk or message us on social media for all shipping questions. Our support team is ready to help!